I've received an email requesting security information, why do I need to provide this?

For the security of us and our customers, sometimes when orders are flagged by our system as high risk we need to verify certain purchases to help prevent fraudulent transactions. In these cases we will require some form of photographic identification and your proof of address, but please be assured all information received is secure and completely confidential and will not be used for any other purpose.

Emails requesting security information will always be sent from customerservice@shopdixi.com.

If you'd prefer not to provide this information, we reserve the right to cancel and refund your order as we see fit.

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