How should I package my returns?

All returns need to be adequately packaged to avoid damage in transit. You are responsible for the item until it arrives back with us and we cannot issue refunds or replacements for goods damaged or missing during transit.

Together with your details and order number, we recommend packaging up your return by reusing the Dixi box your item arrived in, or a small padded envelope, along with any other packaging included with your order. Please don't return your item in non-padded and/or paper envelopes designed for sending letters! This will not protect the item in transit, and the return may be refused upon arrival.

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