Returns

  • Can I return an item purchased on sale?

    Our returns policy may be slightly different for sale items as many of these are one off samples that can't be restocked - we aren't just being awkward, we just like to offer these special items at the best price so sometimes returns aren't possible! Please double check the collection page for a...
  • Do I have to pay for returns?

    Yes - while there are no extra returns fees from us, you as the buyer you will be responsible for the cost of your return postage via whichever postal service you prefer (although we do recommend using a tracked service for extra peace of mind). We do not offer Free Exchanges at this time. You ...
  • Has my return been approved?

    Confirmation emails are sent automatically upon approval - this is usually within 1 working day of them being submitted. Please check your spam folder if this hasn't arrived to your inbox. Alternatively, you can check the status of your return by logging back into the returns portal on the Return...
  • How long will it take for me to receive my refund?

    We aim to process all returns within 1 working day of arrival, however please leave extra time especially during peak times. If you have created a returns number with your order, you will receive a confirmation once your return has been processed. Refunds may take up to 72 hours to show on your ...
  • How should I package my returns?

    All returns need to be adequately packaged to avoid damage in transit. You are responsible for the item until it arrives back with us and we cannot issue refunds or replacements for goods damaged or missing during transit. Together with your details and order number, we recommend packaging up yo...
  • I'd like to exchange my item - can you reserve me a replacement?

    No, we're not able to offer reservations at this time. All exchanges are subject to stock availability at the time of your return being processed.
  • I'd like to return a damaged product. How do I do this?

    Oh no! Please be assured that this is rare and we'll do what we can to help! Please email us at customerservice@shopdixi.com and with your order number, and attach a photo of any damage within 30 days of purchase so we can assist as soon as possible. We would kindly ask that you wait for a respon...
  • I think I've been sent an incorrect item!

    Oh no, sorry about that! All orders are carefully checked before packing but sometimes those pesky Dixi gremlins like to play! Don't worry though, we're here to help! Please contact us straight away upon arrival of your order, making sure to include your order number and a quick photo of the inc...
  • I want to create a return/exchange

    Sure, click here (https://shopdixi.com/pages/returns-and-exchanges) to find our quick and easy returns policy along with instructions to complete your return. Please note - if you have received a free gift and the return makes your order under the value required to be eligible for the free gift,...