Returns

  • Can I return an item purchased on sale?

    Please double check the collection page for any final sale notices before you purchase which are generally applicable on the sale of pierced goods for hygiene reasons. If you still aren't sure, drop us an email before placing your order and we can fill you in on the returns policy for your sale i...

  • Do I have to pay for returns?

    Yes - as the buyer you will be responsible for the cost of your return postage via whichever postal service you prefer (although we do recommend using a tracked service for extra peace of mind). We do not offer Free Exchanges at this time, and in order to ship a replacement a standard shipping f...

  • How long will it take for me to receive my refund?

    We aim to process all returns within 1 working day of arrival, however please leave extra time especially during peak times. If you have created a returns number with your order, you will receive a confirmation once your return has been processed. Refunds may take up to 72 hours to show on your ...

  • I'd like to return a damaged product. How do I do this?

    Oh no! Please be assured that this is rare and we'll do what we can to help! Please email us at customerservice@shopdixi.com and with your order number, and attach a photo of any damage within 30 days of purchase so we can assist as soon as possible. We would kindly ask that you wait for a respon...

  • I think I've been sent an incorrect item!

    Oh no, sorry about that! Please contact us within a maximum of 14 days of delivery, making sure to include your order number and a quick photo of the incorrect item, along with your invoice as it arrived. Outside of this time frame or without providing proof, we will not be able to issue refunds...

  • I want to create a return/exchange

    Sure, click here to find our quick and easy returns policy along with instructions to complete your return. Please note - if you have received a free gift and the return makes your order under the value required to be eligible for the free gift, you will also be required to return the gifted ite...