13 articles in this Topic
- Can I add delivery instructions to my order?
- Do you deliver to PO boxes?
- Do you ship worldwide?
- How long will it take for my order to arrive?
- How much does it cost for shipping to my country?
- I haven't received a shipping confirmation email
- My order still hasn't arrived.
7 articles in this Topic
- Can you give me further information / tracking?
- Does my parcel have tracking?
- My tracking hasn't updated for a few days.
- My tracking states that delivery has been attempted, what do I do now?
- There have been no tracking updates and I have allowed extra time.
- The tracking states it is awaiting information from the carrier.
- Where can I track my order?
8 articles in this Topic
- Are there any items I can't apply my discount code to?
- Do you offer student discount?
- General Offer Terms & Conditions
- How do I use my discount code?
- I'd like to use a discount code on an order I've just placed?
- I'm checking out using paypal, can I still use my discount code?
- My discount code isn't working - why?
9 articles in this Topic
- Can I return an item purchased on sale?
- Do I have to pay for returns?
- Has my return been approved?
- How long will it take for me to receive my refund?
- How should I package my returns?
- I'd like to exchange my item - can you reserve me a replacement?
- I'd like to return a damaged product. How do I do this?
5 articles in this Topic
6 articles in this Topic
11 articles in this Topic
- Are your stones/crystals natural?
- Do you use ethical manufacturers / materials?
- How do I style my jewellery?
- How do I take care of my jewellery?
- I don't know my ring size, help!
- Is your silver hallmarked?
- What are your ring trays?
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