Shipping

13 articles in this Topic

• Can I add delivery instructions to my order?
• Do you deliver to PO boxes?
• Do you ship worldwide?
• How long will it take for my order to arrive?
• How much does it cost for shipping to my country?
• I haven't received a shipping confirmation email
• My order still hasn't arrived.

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Tracking

7 articles in this Topic

• Can you give me further information / tracking?
• Does my parcel have tracking?
• My tracking hasn't updated for a few days.
• My tracking states that delivery has been attempted, what do I do now?
• There have been no tracking updates and I have allowed extra time.
• The tracking states it is awaiting information from the carrier.
• Where can I track my order?

Discount Codes

8 articles in this Topic

• Are there any items I can't apply my discount code to?
• Do you offer student discount?
• General Offer Terms & Conditions
• How do I use my discount code?
• I'd like to use a discount code on an order I've just placed?
• I'm checking out using paypal, can I still use my discount code?
• My discount code isn't working - why?

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Returns

9 articles in this Topic

• Can I return an item purchased on sale?
• Do I have to pay for returns?
• Has my return been approved?
• How long will it take for me to receive my refund?
• How should I package my returns?
• I'd like to exchange my item - can you reserve me a replacement?
• I'd like to return a damaged product. How do I do this?

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Payment

5 articles in this Topic

• I've received an email requesting security information, why do I need to provide this?
• My Transaction was declined, why?
• What forms of payment do you accept?
• What happens if I spend more/less than the value of my gift card?
• Where do I enter my gift voucher?

Orders

6 articles in this Topic

• Can you reserve an item for me?
• How will my order be packed?
• I need this order by [insert date here!]
• I need to change or cancel my order, can you help me with this?
• I've just made an order but I'd like to add something else, help!
• Why haven't I received an order confirmation?

About our Jewellery

11 articles in this Topic

• Are your stones/crystals natural?
• Do you use ethical manufacturers / materials?
• How do I style my jewellery?
• How do I take care of my jewellery?
• I don't know my ring size, help!
• Is your silver hallmarked?
• What are your ring trays?

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Everything Else

7 articles in this Topic

• Are your products available in any physical stores?
• Do you offer wholesale?
• Do you take custom orders/alterations/repairs?
• Do you work with bloggers?
• How can I contact you?
• I haven't received a response to my email.
• Where are you based?