• Do you deliver to PO boxes?
• How long will it take for my order to arrive?
• How much does it cost for shipping to my country?
• I haven't received a shipping confirmation email
• My order still hasn't arrived.
• My order was returned to sender.
• What Does 'Order Fulfilled' Mean?

See all articles in Shipping →

• Can you give me further information / tracking?
• Does my parcel have tracking?
• My tracking hasn't updated for a few days.
• My tracking states that delivery has been attempted, what do I do now?
• There have been no tracking updates and I have allowed extra time.
• The tracking states it is awaiting information from the carrier.
• Where can I track my order?

• Are there any items I can't apply my discount code to?
• General Offer Terms & Conditions
• How do I use my discount code?
• I'd like to use a discount code on an order I've just placed?
• I'm checking out using paypal, can I still use my discount code?
• My discount code isn't working - why?

• Can I return an item purchased on sale?
• Do I have to pay for returns?
• How long will it take for me to receive my refund?
• I'd like to return a damaged product. How do I do this?
• I think I've been sent an incorrect item!
• I want to create a return/exchange

• How can I find out how much is on my gift card?
• My Transaction was declined, why?
• What forms of payment do you accept?
• What happens if I spend more/less than the value of my gift card?

• Can you reserve an item for me?
• How will my order be packed?
• I need to change or cancel my order, can you help me with this?
• I've just made an order but I'd like to add something else, help!
• Why haven't I received an order confirmation?

• Are your stones/crystals natural?
• Do you use ethical manufacturers / materials?
• How do I take care of my jewellery?
• I don't know my ring size, help!
• Is your silver hallmarked?
• What is 925 sterling silver?
• What is your jewellery made from?

See all articles in About our Jewellery →

• How can I contact you?
• I haven't received a response to my email.
• Where are you based?