Are your stones/crystals natural?
We love natural crystals and you'll find a variety throughout many of our products! When natural stones are used, please remember that the individual colour, inclusions and characteristics of your crystal may vary from that pictured. Natural crystals are not always a perfectly polished or shiny f...
Do you use ethical manufacturers / materials?
We have established trusting relationships with our suppliers and manufacturers and can confirm all materials are sourced ethically, with employees being treated fairly and meeting all legal regulations.
We also try and do our own bit for the planet in house, by re-using packaging and cutting do...
How do I style my jewellery?
Why not stop by our collection lookbooks for some inspiration with styling your Dixi jewels, where you'll find all our favourite photoshoot shots to help you get the full look. If you have a particular favourite piece, check out it's product page photos to see what other items we've worn ours wit...
How do I take care of my jewellery?
Check out our comprehensive jewellery care guide (https://www.shopdixi.com/pages/jewellery-care) where you'll find lots of tips to keep your jewels in the best condition!
I don't know my ring size, help!
Sure thing, click here (http://www.shopdixi.com/pages/sizing) to view our sizing chart.
Is your silver hallmarked?
If the metal content of the silver is 7.78grams or above the product will be hallmarked. The majority of our items fall below this weight band and carry the 925 mark only.
What are your ring trays?
We know it's extra special to be able to choose your exact ring and stone so from time to time we offer ring tray selections so you can get the exact ring you want and also a cheeky discount to go with it! No, you aren't purchasing an entire ring tray for a discount - you know we love offering ou...
What is 925 sterling silver?
Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. 100% silver isn't used as silver alone is too "soft" for producing functional objects such as jewellery.
What is your jewellery made from?
We think it's really important to be totally transparent about materials used and all metal contents for our products can always be found in each product description, so make sure you spend some time reading them!
We carry a mixture of solid sterling silver , silver plated, gold plated, ge...
Will *insert favourite item* be back in stock soon?
We know that some of your favourites sell out quickly, so we like to restock when we can! The chances are if you can still see the item on the website, it will be back in stock soon! It isn't there just to tease you - we leave them up so you can sign up to be notified of the items' return. If the...
Will your jewellery make my skin green?
In 99% of cases, no! We include the material of each item in its own individual product description so if you've experienced reactions to certain metals in the past, please make sure to check the description. Ultimately, skin reactions will be down to a combination of the metal alloys present in ...