Firstly, please check your spam folder as sometimes they end up in there! Secondly, was the correct email address entered at checkout? If you think it may not have been, drop us a message and we can change it for you! Alternatively, It may also be that your order was declined and failed to be processed by us.
Order cancellations are rare but there are a number of reasons why this may be the case. These include but are not limited to; out of stock items, discount code misuse, or for orders placed in a region we are not able to ship to. In these instances a full refund will be credited to your original payment method and an email will be sent to notify you.