Can you reserve an item for me?
Sorry, we do not offer reservations at this time! If you love something, get it while it's in stock!
How will my order be packed?
Small orders with only a few items will be packaged in a small, letterbox friendly Dixi mailing box or padded envelope. Larger orders are packaged in a small Dixi parcel box. We will include a printed invoice with your order unless you have indicated otherwise at checkout. We're trying our best t...
I need this order by [insert date here!]
Please make sure to select a guaranteed express service if you have a deadline to meet with your order. These are available for both UK and international orders.
While our standard deliveries usually arrive very swiftly, we cannot make guarantees on this and delays can occur, particularly at bu...
I need to change or cancel my order, can you help me with this?
Once you have placed your order, we're unable to make changes to your order or your address, or process cancellations. We aim to get your packages sent out to you as soon as possible so the chances are your order may be on it's way by the time we see your request.
It's really important that you...
I've just made an order but I'd like to add something else, help!
Sorry, we're unable to make alterations to an existing orders. You'll need to place a new order.
Why haven't I received an order confirmation?
Firstly, please check your spam folder as sometimes they end up in there! Secondly, was the correct email address entered at checkout? If you think it may not have been, drop us a message and we can change it for you! Alternatively, It may also be that your order was declined and failed to be pro...