Everything Else

  • Are your products available in any physical stores?

    Nope! We are a dedicated online store and our items are available exclusively via our website. If you see our designs elsewhere then they are not authorised by us.
  • Do you offer wholesale?

    At this moment in time we are not currently taking wholesale orders. However we welcome all contact regarding wholesale and will keep you informed of if/when we decide to offer this. Please note that items sold on our website are intended for personal use only and we do not accept orders for res...
  • Do you take custom orders/alterations/repairs?

    Unfortunately this isn't something we're able to offer at this time.
  • Do you work with bloggers?

    Please note that the following is not currently open & the inbox is not currently monitored. As you might see from our Instagram, we love working with the blogging community! Unfortunately we have so many email requests regarding partnerships that we simply cannot get back to everyone, but i...
  • How can I contact you?

    You can contact our Customer Service team on customerservice@shopdixi.com. We aim to get back to you within 48 hours Monday to Friday but don't worry, we're usually much speedier than this! For all PR enquiries, please email PR@shopdixi.com. Please ensure you've checked our help hub before ema...
  • I haven't received a response to my email.

    We endeavour to respond to your email within 48 hours Monday through Friday, although we're usually much quicker than this. We are a small team so we appreciate your patience and understanding, especially during busy sales periods. Please also make sure you are sending to the correct email addres...
  • Where are you based?

    We are based in the United Kingdom.