Everything Else

• How can I contact you?

  You can contact our Customer Service team on customerservice@shopdixi.com. We aim to get back to you within 48 hours Monday to Friday but don't worry, we're usually much speedier than this! Please ensure you've checked our help hub before emailing. It really helps keep our customer service as ef...

• I haven't received a response to my email.

  We endeavour to respond to your email within 48 hours Monday through Friday, although we're usually much quicker than this. We are a small team so we appreciate your patience and understanding, especially during busy sales periods. Please also make sure you are sending to the correct email addres...

• Where are you based?

  We are based in the United Kingdom.