I haven't received a response to my email.

We endeavour to respond to your email within 48 hours Monday through Friday, although we're usually much quicker than this. We are a small team so we appreciate your patience and understanding, especially during busy sales periods. Please also make sure you are sending to the correct email address customerservice@shopdixi.com or via the contact form on our website.

Please check your spam folder if you haven't received a reply to your inbox within the time stated. This is really important as we won't be able to get through to you if our emails are getting filtered from your inbox! If you find emails are ending up in your junk folder, just add customerservice@shopdixi.com to your contacts so you don't miss a message!