Can I add delivery instructions to my order?
You can feel free to add instructions into the 'notes' section when placing your order and we're more than happy to add these to your shipping label but please remember that we cannot guarantee your local postie will be able to follow them!
Adding instructions, safe places or asking for delivery...
Do you deliver to PO boxes?
We are not currently able to ship to PO Boxes for security reasons.
Do you ship worldwide?
Yes we do, but there are a few exclusions! You can find all information on shipping here.
How long will it take for my order to arrive?
UK Express Delivery: 1-2 working days
UK Standard Delivery: 3-5 working days
UK Next Day [if ordered before 3pm Monday to Thursday]: 1 working day
International Express [if ordered before 1pm Monday to Thursday]: 1-3 working days
International Standard Delivery: 7-14 working days
How much does it cost for shipping to my country?
You can find all information on shipping here.
I haven't received a shipping confirmation email
Your shipping confirmation will be emailed automatically when we process your order for dispatch. Check your spam folder if your confirmation hasn't arrived to your inbox. If you think you may have entered your email address incorrectly, drop us an email and we can adjust it for you.
My order still hasn't arrived.
While the delivery estimates given are usually met, for various reasons it can sometimes take a little longer for your goodies to reach you! We know, it sucks, we hate waiting for our latest treats too! But unfortunately we aren't posties as well and this isn't something we can control or speed u...
My order was returned to sender.
We will be in touch as soon as your order arrives back with us to arrange a new shipment. Unfortunately the return to sender process may take longer than an outbound delivery, and this is outside of our control. Refunds and replacements cannot be issued until the original order has arrived back w...
What Does 'Order Fulfilled' Mean?
When your order has been processed and dispatched by us, it will show as 'fulfilled' on the order status. This simply means that the order has been fulfilled by us, and does not refer to a delivery status. If your order has tracking, please refer to this for further updates.
What will the customs charge be for my order?
Sorry, as this is something that varies from country to country we can't estimate this for you and you'll need to check with your local customs authorities before placing your order! For your info, your parcel will be marked with the relevant details along with the parcel value as legally require...
When will my order be shipped?
UK orders placed before 3pm on weekdays are usually dispatched the same day.
International orders placed before 1pm on weekdays are usually dispatched the same day.
However this isn't always possible (we're a small team!) so please allow at least 1-2 working days for processing especially during ...
Which shipping services do you use?
For orders to UK addresses, your parcel will be dispatched via a Royal Mail service.
For all other orders, your parcel will be dispatched via a DHL Globalmail (Deutsche Post) Service.
Who will deliver my package in my country?
All international orders are processed by the DHL Hub in Germany before being handed over to your countries standard postal service. You will receive your tracking information with the DHL link to track your package, and once your order has entered your country and cleared customs you will be abl...