My order still hasn't arrived.

While the delivery estimates given are usually met, for various reasons it can sometimes take a little longer for your goodies to reach you! We know, it sucks, we hate waiting for our latest treats too! But unfortunately we aren't posties as well and this isn't something we can control or speed up for you. Your patience and understanding is much appreciated not only by us but by our trusty postal services.

Please allow at least
- 15 working days for all UK orders (excluding Next Day Guaranteed Services)
- 30 working days for international orders (excluding Express Services)

In the extremely rare event that your order hasn't arrived within this time, pop us a message to customerservice@shopdixi.com making sure you include your order number in case we need additional information to open a claim with Royal Mail or DHL.