International Customers: It may be that DHL still need to scan your order into their system, but delays can sometimes occur whilst parcels are processed through customs and this isn't something we can predict or control. Furthermore, some regions do not offer end to end tracking once the order has entered your country - these regions include Canada and Australia. Please contact your local postal service for any tracking enquiries as we do not have access to this information.
UK Customers: End to end tracking is not offered unless a guaranteed service (such as Special Delivery) has been selected. We would recommend contacting Royal Mail directly to see if an attempt at delivery has been made.