Tracking

  • Can you give me further information / tracking?

    We only have access to the same tracking information that you do - we are not affliated with any postal companies and are not able to access their systems. If you have any worries or concerns about delivery, we would recommend contacting your postal service directly for assistance!
  • Does my parcel have tracking?

    If tracking is available for your order, it will have been sent via email when your order is processed and dispatched by us. You can also grab your order number and the email you ordered with, and head over to our tracking page here (https://shopdixi.com/pages/tracking-your-order) and should trac...
  • My tracking hasn't updated for a few days.

    International Customers: It may be that DHL still need to scan your order into their system, but delays can sometimes occur whilst parcels are processed through customs and this isn't something we can predict or control. Furthermore, some regions do not offer end to end tracking once the order ha...
  • My tracking states that delivery has been attempted, what do I do now?

    You will need to contact your local postal service (such as USPS if you're in the US) quoting your tracking number to arrange redelivery or collection.
  • There have been no tracking updates and I have allowed extra time.

    We recommend tracking directly via your local postal services tracking page (such as USPS if you're in the US), as sometimes there can be a delay with the parcels current status updating on third party websites. You can also track via DHL Deutsche Post here (https://www.deutschepost.de/sendung/s...
  • The tracking states it is awaiting information from the carrier.

    This can mean that the parcel still needs to be processed and scanned through by DHL - please allow at least 2-3 working days from dispatch for this to be completed, and allow extra time on top of this during peak sales periods such as Christmas and New Year. It can also mean that a tracking se...
  • Where can I track my order?

    Customer tracking will only be available if you have been sent tracking information upon dispatch. You can track your parcel via Deutsche Post here (https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB) (this will show the last known status only) using your tracking reference and th...